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Plubming, Heating & Building Specialists

Privacy & Cookie Policy

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our company, as part of the buying and selling process, we collect the personal information you give us such as your name, telephone number, address and email address.

 

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

 

SECTION 2 - CONSENT

 

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at joanne@dobsonandclarke.co.uk or mailing us at: Dobson & Clarke 63 Chatsworth Road, Sheffield, SHF, S17 3QG, United Kingdom

 

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

 

SECTION 4 - THIRD-PARTY SERVICES

 

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

SECTION 5 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

 

SECTION 6 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at joanne@dobsonandclarke.co.uk or by mail at Dobson & Clarke

 

[Re: Privacy Compliance Officer]

 

[63 Chatsworth Road, Sheffield, SHF, S17 3QG, United Kingdom]

 

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COOKIE POLICY

In order for this site to work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file saved on your computer or mobile device by a website when you visit http://www.dobsonandclarke.co.uk. The cookie enables the website to remember your actions and preferences such as login, language, font size and other display preferences to keep you from having to reenter them on every visit to the website or when browsing from page to page.

How do we use cookies?

A number of the pages on our website use cookies to remember:

  • Your display preferences, such as contrast and color settings or font size
  • Whether or not you have already replied to a survey popup that asks you if the content was helpful or not so that you won’t be asked over and over again
  • Whether or not you have agreed to our use of cookies on this site

 

In addition some embedded videos in our pages use a cookie to anonymously gather statistics on how you got there and what videos you viewed. Although enabling these cookies is not strictly necessary for the website to work, it will provide you with a better browsing experience. Cookies can be deleted or blocked, but some features of this site may not work as intended should you do so. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. The cookies on this website are not used for any purpose other than those described here.

How to control cookies

You can block and/or delete cookies as you wish using your browser settings.You can delete all cookies that are already on your computer and you can set your browser to prevent them from being placed. By doing this you may have to manually adjust some preferences every time you visit http://www.dobsonandclarke.co.uk and some services and functionalities may not work.